Return Policy

Not what you wanted? No worries. You are welcome to return anything that was purchased at up to 90 days from the date your order was placed. We ask that returned items are kept in new, unused condition, with all components and tags intact.

Return Process

Step 1:
Get Ready

Locate your order number and the zip code of where the order was shipped to.

Step 2:
Enter Information

Select the item(s) to return, enter the reason code, refund preference, and submit.

Step 3:
Return Label

A printable shipping return label will be sent to your email adderss for you to print.

Step 4:
Ship Your Items

Package your item(s) in their original packaging or same size box/bag. Affix the return label and drop off at any FEDEX location. Our warehouse will be notified when FEDEX scans your return and we will be watching for it.

Step 5:
Get Notified

Once your return has been recieved and processed, we will send you an email notification. Please note: Returns can take up to three weeks to complete.

Return FAQ's

Returning from a P.O. Box, an APO Address, or from AK, HI, PR, VI, Guam?

If you plan to return an item from a P.O. Box, an APO address, Alaska, Hawaii, Puerto Rico, the Virgin Islands or Guam, please contact Customer Service.

Can I return a product if it was a gift?

If you received your item as a gift that was purchased directly from Eagle Creek, and would like to return or exchange it, please contact our Customer Service Team to assist. If possible, obtain the order number and ship-to zip code to expedite processing.

How long do returns take?

Returns can take up to 21 days to fully process the original form of payment.

What shipping carriers do you use for returns?

We have upgraded all return labels to FEDEX to ensure the most prompt and reliable shipping service available.

What qualifies for a return?

All Eagle Creek products that are not listed as Final Sale qualify for a return. We ask that items be returned in brand new, unused condition, with all components, and packaging intact. If an item arrived damaged, it also qualifies for a return.

What if I purchased my item elsewhere?

Only items purchased at can be returned through our website. If you purchased your Eagle Creek product elsewhere, please return your item at the store or website where it was originally purchased.

Can I request an exchange for something different than my original purchase?

At this time, does not offer exchanges. The best option is to return your item and purchase the style you wanted.

What if the item arrived damaged or defective?

If the item is unused and in its original packaging, you may return it through our website and get the full amount of the purchase returned to your original form of payment.

I Cannot Locate My Order Number?

Contact Customer Service to assist with locating your Order Number.

How do I get Updates?

Use the tracking number on your shipping label to check on the status of your return.  You can also track your return through your account. If it has arrived at our Warehouse, and has not been processed, please contact Customer Service.

Can Final Sale items be returned?

Items that are marked Final Sale or end in .99 cannot be returned.

How do I get a Return Shipping Label?

We recommend using our $6.95FEDEX Return Shipping Label which includes tracking and insurance. The cost will be deducted from your refund amount. The label can be generated after you complete the return form.

How do I process my return?

Locate your order number and the zip code of where the order was shipped to and enter here.

How is my return refunded?

Eagle Creek will credit your original form of payment up to 180 after your original purchase. After 90 days, we will issue a store credit.