Return Policy

Not what you wanted? No worries. You are welcome to return anything that was purchased at eaglecreek.com up to 60 days from the date your order was placed. We ask that returned items are kept in new, unused condition, with all components and tags intact.

If you need to return multiple pieces of luggage from the same order, please submit separate returns for each product. This will allow you to receive a shipping label for each box. Each return shipping label is for the exact product listed on the return.

Return Process

Step 1:
Get Ready

Locate your order number.

Step 2:
Enter Information

Select the item(s) to return and enter the reason.

Step 3:
Return Label

A printable shipping return label will be sent to your email address for you to print.

Step 4:
Ship Your Items

Package your item(s) in their original packaging or same size box/bag. Affix the return label and drop off at any FEDEX location. Our warehouse will be notified when FEDEX scans your return and we will be watching for it.

Step 5:
Get Notified

Once your return has been received and processed, we will send you an email notification that your refund has been processed. Please note: Returns can take up to three weeks to complete.

Return FAQ's

How much does it cost to return my order?

Return shipping labels cost $4.95 for items under $100 and $9.95 for items over $100.

Can I return a product if it was a gift?

If you received your item as a gift that was purchased directly from Eagle Creek, and would like to return or exchange it, please contact our Customer Service Team to assist. If possible, obtain the order number and associated email address to expedite processing.

How long do returns take?

You will be refunded to your original form of payment within 7 business days after your items are returned to our warehouse.

What shipping carriers do you use for returns?

We have upgraded all return labels to FEDEX to ensure the most prompt and reliable shipping service available.

What qualifies for a return?

All Eagle Creek products that are not listed as Final Sale qualify for a return. We ask that items be returned in brand new, unused condition, with all components, and packaging intact. If an item arrived damaged, it also qualifies for a return.

What if I purchased my item elsewhere?

Only items purchased at eaglecreek.com can be returned through our website. If you purchased your Eagle Creek product elsewhere, please return your item at the store or website where it was originally purchased.

Can I request an exchange for something different than my original purchase?

At this time, eaglecreek.com does not offer exchanges. The best option is to return your item and purchase the style you wanted.

What if the item arrived damaged or defective?

If your item arrived damaged in any way, please reach out to customer service for support.

How do I find my order number?

Contact Customer Service to assist with locating your order number.

How do I get updates?

Use the tracking number on your shipping label to check on the status of your return.  You can also track your return through your eaglecreek.com account. If it has arrived at our Warehouse, and has not been processed, please contact Customer Service.

Can "final sale" items be returned?

Items that are marked "Final Sale" cannot be returned.

How do I get a return shipping label?

We recommend using our $4.95 (for items under $100) and $9.95 (for items above $100) FEDEX Return Shipping Labels which include tracking and insurance. The cost will be deducted from your refund amount. The label will be generated after you complete the return form.

How do I process my return?

Locate your order number and the associated email and click here.

How is my return refunded?

Eagle Creek will credit your original form of payment once the returned item arrives back at our warehouse.