FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
We do our best to process and ship orders within 1-2 business days. Orders placed after 1 PM Mountain Time may be processed the following business day. Watch your inbox for an email confirmation with tracking number once your gear ships.
Please see the "US Shipping Rates" chart below. We are not able to ship internationally.
|US Shipping Rates||Shipping Time||Cost|
|Economy (Orders Over $125)||5 to 8 Business Days||FREE|
|Economy (Orders $51 - $124.99)||5 to 8 Business Days||$8.95|
|Economy (Orders Under $50)||5 to 8 Business Days||$4.95|
|HI, AK, Guam, Puerto Rico||Up to 4 Weeks||$18.95|
|APO||Up to 4 Weeks||$12.95|
|Standard||3 to 4 Business Days||$24.95|
|Express||1 to 2 Business Days||$34.95|
Not what you wanted? No worries. You have 30 days from your order date to request a return. We accept returns for Eagle Creek items purchased directly from eaglecreek.com or through our Eagle Creek Service Team via phone orders only. To be eligible for returns, all items must be received in brand new, unused condition, with all hang tags, components, and packaging intact. The good people at Eagle Creek will issue a refund for the purchase price to the credit card or PayPal account that was used to make the purchase. Eagle Creek will pay for your Return Shipping.
Was this a Gift?
If you received your product as a gift that was purchased directly from eaglecreek.com, and would like to return or exchange it, please email us at CustomerService@eaglecreek.com We’re here to help.
May I return my product purchased on Pro Deal?
Pro Deal purchases are not eligible for return. Our team welcomes your questions to research your needs well prior to placing your order.
Returning from a P.O. Box, AK, HI, PR, VI, Guam? If you plan to return an item from a P.O. Box, Alaska, Hawaii, Puerto Rico, the Virgin Islands or Guam, please email us at CustomerService@eaglecreek.com. We’re here to help.
Eagle Creek collects sales use tax in those states we are required to. Taxes are based on the shipping address.
If you are a non-profit organization: Please contact us with the appropriate tax exemption documentation, and we will assist you in processing your tax-exempt order.
If the price of an item, you have purchased drops (or qualifies for a promotion) within 14 days of your order and the item you ordered is still in stock, our Customer Service team will refund the price difference on your original form of payment..
WARRANTY & REPAIRS
MANAGING MY ACCOUNT
- Easily log into your account by clicking the My Account icon.
- See your current order status for any purchase.
- Review your order history.
- Add multiple address options and payment methods for easy checkout.
- Ability to personalize and manage your profile.
If you have already created an account, simply click the Customer icon located on the top of the website, and enter your email address and password.
Eagle Creek recently switched to a new e-commerce platform. With this switch, if you were an existing customer trying to log in, you will be prompted to activate your account after you try to log in. Please check your email to receive instructions on creating your new password. Once you create your new password, you will be logged in.
If you are a new customer, you can create an account using the create account link provided below the login fields.