How to Get Your Product Repaired
1. The repair process starts with you sending your Eagle Creek product to one of our licensed repair centers. Please use the map below to select the location closest to you.
2. US Customers can use the forms in the links below to ship or drop off the repair. Shipping your Eagle Creek product to us is at your expense, but we'll take care of the repair and return shipping costs if applicable.
3. Please make sure you list all issues with your item and any special instructions. No return authorization or phone call is required.
4. Standard turnaround time is 3 to 7 weeks from the time you ship your item to a repair center.
Not in the US? Not a problem.
US Repair Centers
Northern California Repair Center - San Francisco, CA
Southern California Repair Center - San Diego, CA
Pacific Northwest Repair Center - Portland, OR
Rocky Mountain Repair Center - Denver, CO
Southern US Repair Center - San Antonio, TX
Southeast US Repair Center - Jacksonville, FL
Midwest US Repair Center - Kansas City, KS
Central US Repair Center - Minneapolis, MN