The Eagle Creek name is synonymous with quality. Manufactured with the highest standard of workmanship and the best quality materials available, every product is built to last. Watch the video.
When we receive your travel bag or luggage, if it is covered under our warranty, we will repair it or replace it with an available product of similar features and value. We will then send it back to you at no charge.
Need a Spare Part?
Spare parts for your product can be viewed and purchased by clicking here. Alternatively, you can ship your product to one of our “Certified Repair Centers” listed below and we will be happy to install it for you.
How to Repair or Replace Your Product
Note: Shipping your Eagle Creek product to us is at your expense, but we'll take care of getting it back to you.
- Use the appropriate shipping form below and include the following information: Contact name, repair type, the return ship-to address, phone number, e-mail address (required if you want automated notifications when your product is shipped back to you) and any other special instructions, like "Rush" or "Please Do Not Replace".
- Please note in clear, bold letters "Attn: Warranty Dept" on the outside of your package. This will help us to track your product during its visit to one of our repair facilities.
- No return authorization or phone call is required.
- Standard turnaround time is 3 weeks from date of receipt.
Care and handling instructions: A clean product is required (and more pleasant) for our technicians to work with. We recommend you hand-wash your item with a mild soap and line dry. Avoid brushing the exterior or the inside fabric coating with a stiff brush, instead use a soft sponge or cloth. Do not use bleach as this could damage the fabric and the coating. Do not put it in the washing machine or dryer!
North America Holiday Hours
The Western US warranty center will be closing for the Holidays. Any items received after 12/9/13 will not be repaired or returned until after the first of the year. All other warranty centers will remain open only closing for Christmas and New Years Day.
Still have questions?
See our Frequently Asked Questions
US Repairs Only
Attn: Warranty Department
5935 Darwin Court
Carlsbad, CA 92008
Email: Eagle_Creek_Warranty [at] vfc [dot] com
Attn: John McKeon
80 Mott Ave
Inwood, NY 11096
Email: info [at] TheFixery [dot] com
Toll Free: 1-800-2-Fixery
(No Wheel or Handle Repairs)
Attn: Paul Bromen
300 Central Ave.
Osseo, MN 55369
Email: bromenluggage [at] aol [dot] com
Canadian Repairs Only
Attn: Mary Gunn
South Park Shopping Center
#180-3803 Calgary Trail S.
Edmonton, Alberta T6J 5M8
Email: edmontonluggage [at] gmail [dot] com
Attn: Michael Goril
644 Millway Ave., Unit 1
Concord, ON., Canada
316 East 1st Ave.
Vancouver, BC. V5T-1A9
Email: westonluggage [at] telus [dot] net
European Repairs Only
Import documents may be required. Please check with your specific carrier.
FAO: Repair Centre
Unit 17 - Fisherrow Industrial Estate
Direct Dial: +44 131 653 1310
Switchboard: +44 131 665 1919
Email: info [at] scottishmountaingear [dot] com
FAO: Moritz Räber
Seebodenstrasse 4 - 6
Phone: +41 0418502424
Fax: +41 0418501400
Email: raeber [at] leder [dot] ch
FAO: David Naranjo
Pere IV, 29-35
Phone: +34 933 091 091
Email: spv [at] vertical [dot] es
- Europe Shipping Form (PDF) - DeutschEurope Shipping Form (PDF) - EnglishEurope Shipping Form (PDF) - FrancaisHRD - Heikes Reparaturdienst
FAO: Heike Reischenbeck
Phone: +49 8171 480985
Fax: +49 8171 480986
Email: servicehrd [at] t-online [dot] de
No Matter What™ Warranty
Our No Matter What™ Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to damage, regardless of the cause. During this period, we will repair or replace it at our discretion. Contents of your bag are excluded.
Collections backed by the added protection of the No Matter What™ Warranty: Exploration Series, Ease Collection, EC Adventure Collection, No Matter What™ Duffels
Our Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded.