The Eagle Creek name is synonymous with quality. Every piece of Eagle Creek travel gear is travel-tested and has proven durability. Manufactured with the highest standard of workmanship and the best quality materials available, every product is built to last.

Our Promise

When we receive your product, if it is covered under our warranty, we will repair it or replace it with an available product of similar features and value. We will then send it back to you at no charge.

Letter of explanation: Please enclose a letter of explanation that includes: Contact name, repair type, the, return ship-to address, phone number, e-mail address (Required if you want automated notifications when your product is shipped back) and any other special instructions, like: "Rush" or "Please Do Not Replace"
Care and handling instructions: By law a clean product is required (and more pleasant) for our technicians to work with. We recommend you hand-wash your item with a mild soap and line dry. Avoid brushing the exterior or the inside fabric coating with a stiff brush, instead use a soft sponge or cloth. Do not use bleach as this could damage the fabric and the coating. Do not put it in the washing machine or dryer!

How to Repair or Replace Your Product

The repair process starts with you sending your Eagle Creek product to one of our licensed repair centers. Simply use the appropriate shipping form below.

Note: Shipping your Eagle Creek product to us is at your expense, but we'll take care of getting it back to you.

  • Use the appropriate shipping form below and include the following information: Contact name, repair type, the return ship-to address, phone number, e-mail address (required if you want automated notifications when your product is shipped back to you) and any other special instructions, like "Rush" or "Please Do Not Replace".
  • Please note in clear, bold letters "Attn: Warranty Dept" on the outside of your package. This will help us to track your product during its visit to one of our repair facilities.
  • No return authorization or phone call is required.
  • Standard turnaround time is 3 weeks from date of receipt.

Need a Spare Part?

Spare parts for your product can be viewed and purchased by clicking here. Alternatively, you can ship your product to one of our “Certified Repair Centers” listed below and we will be happy to install it for you.

Still have questions?

See our Frequently Asked Questions

US Repairs Only

Canadian Repairs Only

European Repairs Only

Lifetime Warranty

No Matter What™ Warranty

Our No Matter What™ Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to damage, regardless of the cause. During this period, we will repair or replace it at our discretion. Contents of your bag are excluded.

Collections backed by the added protection of the No Matter What™ Warranty: ES3 Exploration Systems, ES3 Flashpoint, Ease Collection, No Matter What™ Duffels

Lifetime Warranty

Lifetime Warranty

Our Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded.

5 Year Warranty

5 Year Warranty

Our 5 Year Warranty covers functional damage for 5 years from the date of purchase. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded.