Warranty

Our Promise

When we receive your travel bag or luggage, if it is covered under our warranty, we will repair it or replace it with an available product of similar features and value. We will then send it back to you at no charge. 

Need a Spare Part?

Spare parts for your product can be viewed and purchased by clicking here. Alternatively, you can ship your product to one of our “Certified Repair Centers” listed below and we will be happy to install it for you.

How to Repair or Replace Your Product

The repair process starts with you sending your Eagle Creek travel accessories or lightweight luggage to one of our licensed repair centers. Simply use the appropriate shipping form below.

Note: Shipping your Eagle Creek product to us is at your expense, but we'll take care of getting it back to you.

• Use the appropriate shipping form below and include the following information: Contact name, repair type, the return ship-to address, phone number, e-mail address (required if you want automated notifications when your product is shipped back to you) and any other special instructions, like "Rush" or "Please Do Not Replace".
• Please note in clear, bold letters "Attn: Warranty Dept" on the outside of your package. This will help us to track your product during its visit to one of our repair facilities.
• No return authorization or phone call is required.
• Standard turnaround time is 3 weeks from date of receipt.

Care and handling instructions: By law a clean product is required (and more pleasant) for our technicians to work with. We recommend you hand-wash your item with a mild soap and line dry. Avoid brushing the exterior or the inside fabric coating with a stiff brush, instead use a soft sponge or cloth. Do not use bleach as this could damage the fabric and the coating. Do not put it in the washing machine or dryer!

Still have questions?

See our Frequently Asked Questions