Free Shipping - Shipping & Return Policy

Ground Shipping Information

Orders $49+ are Fast & Free!

  • Orders over $49 ship FREE via UPS Ground Shipping
  • All orders placed by 10:00 am PST Monday - Friday ship the same day
  • Orders placed Friday after 10:00am PST and Saturday through Sunday, ship the following Monday
  • Orders can take up to 7 days to arrive, for a more specific time frame please reference the map above

Free Ground Shipping Offer

Offer valid online at from 1/1/2017 at 12:01 am PST through 1/31/2018 at 11:59 pm PST with each purchase of $49.00 or more and selection of UPS Ground shipping option.  Offer is for UPS Ground in the USA excluding Puerto Rico and any US territories.  Actual delivery times may vary.  Not valid at any retail store. No adjustments on previous purchases. Not redeemable for cash. Void where prohibited, taxed or restricted. Offer subject to change without notice.

2 Day Shipping Information

  • Orders will take 2 full business days to arrive
  • Orders placed by 10:00am PT ship the same day Monday - Friday
  • Orders placed after 10:00am PT and over the weekend ship the following Monday

Overnight Shipping Information

  • Orders will take 1 full business days to arrive
  • Orders placed by 10:00am PST ship the same day Monday - Friday
  • Orders placed after 10:00am PST, and over the weekend, ship the following Monday

Where We Ship

Eagle Creek offers shipping via ground, 2 day, and overnight to all 50 U.S. States and ground shipping to military addresses including APO, FPO, and DPO. For Security reasons we do not offer shipping to P.O. Boxes. 

At this time Eagle Creek does not offer international shipping or shipping to U.S. Territories including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S Virgin Islands. If you reside somewhere we do not currently ship to make sure to check out our Dealer Locator to find the closest Eagle Creek dealer by you. 

Returns and Exchanges

Return Policy

Eagle Creek stands behind the quality and durability of our products and we hope you are happy with your order. If you are not happy with your order we accept returns or exchanges if the product has manufacturing defects. 

  • All returns and exchanges must be unwashed, unworn, unused, and in their original condition with receipt and tags attached
  • A product can be returned within 30 days of the product purchase
  • If it has been longer than 30 days your return will be accepted at Eagle Creek's discretion and for online store credit
  • Shipping charges will only be refunded if Eagle Creek is at fault
  • If you are making an exchange based on a different size, style, or color you will be charged shipping for your exchange
  • Only Eagle Creek items ordered from can be returned

Return/Exchange Instructions

To ship your return or exchange follow the instructions below

  • Go to Track Order and fill out the form. You can find your Order ID in your confirmation email
  • On the following page click on "View Order" 
  • On the Order Details page click on "Return or Exchange Items" and follow the instructions. Print the final page and include it with your return
  • Mail your return/exchange to: 
VF Outdoor DC Dock Door #31 2525 N. Plaza Drive Visalia, CA 93291

Once the package has been received your credit card will be refunded within 7 business days

If you have any questions please don't hesitate to call us at 1-844-496-0404 or visit our FAQ page