How to Repair or Replace Your Product:
The process starts with you sending your Eagle Creek product to one of our licensed repair centers.
Note: Shipping your Eagle Creek product to us is made at your own expense, but we'll take care of getting it back to you
- No return authorization or phone call required.
- Simply use one of the following shipping forms.
Standard turnaround time is 3 weeks from date of receipt.
U.S Repairs ONLY
Canadian Repairs ONLY
European Repairs ONLY
- When we receive your product, if it is covered under our warranty, we will repair it or replace it with an available product of similar features and value
- We will send it back to you at no charge.
- Please note this on the outside of your package in clear, bold letters. Attn: Warranty Dept, It will help us to track your product during its visit to one of our repair facilities.
- Letter of explanation: Please enclose a letter of explanation that includes: Contact name, repair type, the, return ship-to address, phone number, e-mail address (Required if you want automated notifications when your product is shipped back) and any other special instructions, like: Rush or Please Do Not Replace
- Care and handling instructions: By law a clean product is required (and more pleasant) for our technicians to work with. We recommend you hand-wash your item with a mild soap and line dry. Avoid brushing the exterior or the inside fabric coating with a stiff brush, instead use a soft sponge or cloth. Do not use bleach as this could damage the fabric and the coating. Do not put it in the washing machine or dryer!
- Still have questions?
- See our Frequently Asked Questions
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