Customer Service

At Eagle Creek, we pride ourselves on being good listeners. Whether it's an issue about one of our products, or a comment about our website, Eagle Creek wants to hear from you. Just send us a message using the 'Contact Us' link below and our Customer Service Department will do the best they can to answer your question.

Quick Contact Form - UNITED STATES / CANADA »

Frequently Asked Questions »

United States / Canada
Mail: Eagle Creek, Inc. 5935 Darwin Court Carlsbad, CA 92008 Map it	Phone: Local: 760-431-6400 Monday - Friday, 8:30 AM to 5:00 PM PST Customer Service Call 1-800-874-1048 Monday - Thursday, 8:00 AM to 6:00 PM CST Friday, 8:00 AM to 4:30 PM CST

Europe

Japan

Email:
• Warranty Questions / Information
• Request a Catalog

Phone:
Non-German - (353) 21 462-1471
German - (353) 21 462-1473

Fax:
00800 3245 3275

Mail:
Eagle Creek Europe, Ltd.
Dwyer Road
Midleton
County Cork, Ireland

Email:
• Warranty Questions / Information
• Request A Catalog

Phone:
(81) 03-32098824

Fax:
(81) 03-32097497

Mail:
A & F Company
1-1-7 Okubo
Takagi Bldg. 3rd Floor
Shinjuku-ku
Tokyo 169-0072
Japan

Frequently Asked Questions

I'm having trouble locating the specific Eagle Creek Travel Gear I want. Can I just order directly through Eagle Creek?
It is our policy to support the retailers who sell our products. We believe that we have selected the most knowledgeable, service oriented retailers in the industry to assist you with all of the choices you will make for your next adventure or when outfitting for travel. For more information on locating product, visit our Dealer Locator or simply call our toll-free Customer Service Department at 1-800-874-1048.

I've lost my daypack. Now my Eagle Creek gear is incomplete. What do I do?
A replacement daypack can be purchased directly from Eagle Creek by calling the Customer Service Department at 1-800-874-1048.

What is the official size of a carry-on bag?
Since airline storage areas vary in size, carry-on dimensions may vary. Many airlines have their own carry-on dimensions, but most can accommodate carry-on bags that are 22 x 14 x 9 in / 56 x 36 x 23 cm. There is no set standard especially when it comes to International travel, so we suggest calling the airline for this information.

How do I clean my Eagle Creek products?
You can clean any of your Eagle Creek bags by scrubbing the soiled areas with a soft brush using lukewarm water and a mild liquid detergent. Hang to dry. Do not submerge, machine wash or dry. For quick reference, see the care content label located on the inside of your bag.

My luggage was damaged during a recent flight. Is this repairable under Eagle Creek's warranty policy?
Bags backed by our No Matter What™ Warranty are covered for airline damage. All other products are not covered however, you can send the product back to Eagle Creek and we will estimate the cost and repair it per your approval. You may also want to check the warranty policy of the airline carrier you choose.

I am traveling for two weeks. What Eagle Creek travel pack should I take?
Personal preference is a factor in choosing the right Travel Pack for your trip. Ask yourself some key questions: What size pack do I need? Will I be carrying my pack over long distances? What type of travel and activities will I be doing? Can I pack lightly or do I want to bring the kitchen sink? For more information on styles and sizes, refer to Adventure Travel Packs.

Why are UnderCover™ solutions so important?
It is best to keep your Passport and money with you at all times to prevent theft or loss, whether you're riding the subway in New York or walking the streets of Istanbul. UnderCover™ solutions inconspicuously carry these important items by concealing them under your clothing. They are uniquely designed to be comfortable against the skin, with fabrics that wick away moisture and dry quickly.

What's the best way to pack my Eagle Creek bag?
We have provided Packing Recommendations for each piece of main luggage using the Eagle Creek Pack-It™ System. Packing Recommendations come with your bag and are also available on the web - just find your bag and click "Pack this Bag".

When I am traveling abroad, is there somewhere I can purchase Eagle Creek Travel Gear?
Yes, Eagle Creek is sold worldwide. Please refer to our International Dealer locator.