January 23rd, 2017

The Power of the No Matter What™ Warranty

The Power of the No Matter What™ Warranty

Outdoor adventures can be rough on your gear. The last thing that you want to think about when you travel is the durability of your luggage. Eagle Creek’s got you covered.


When you hit the road, you probably want to spend your time exploring, not worrying about whether your luggage will hold up during your expedition. Investing in an Eagle Creek bag means that you’ll never need to concern yourself with that. Eagle Creek not only produces great travel gear; the company stands behind its products with the No Matter What™ Warranty.

I recently had a chance to chat with members of the Eagle Creek team to talk about the new Exploration Series bags, which are great for even the most adventurous travelers, and the power of the No Matter What™ Warranty.

What type of travelers purchase Exploration Series bags?

Mark, Product Designer: "The Exploration Series was designed to address the needs of adventure travelers who require excellent organization, advanced durability, and bags that are versatile enough to address any terrain."

What is new for the 2017 Exploration Series collection?

Mark, Product Designer: "Based on our research, we identified that durability was the #1 most important aspect of a luggage collection. Therefore, we focused our efforts to improve the overall durability of this series that is core to Eagle Creek. We have incorporated new molded corner bumpers and molded foam Bi-tech™ Armor panels in all of the key wear and impact points. We upgraded our standard Bi-Tech™ to the new Bi-Tech™ Heather, which has an increased abrasion resistance. We’ve also updated the zippers to be dual-coil and puncture-resistant. These zippers have double the gripping power, which increases their durability and resists the possibility of being punctured by a pickpocket. Lastly, we’ve added laptop/tablet sleeves and internal organizational pockets to the carry-on items for electronics and other small items. These bags are almost a hybrid of luggage and briefcase with the versatility they provide."

I see that the Exploration Series is covered by the No Matter What™ Warranty. What is the difference between this and the Lifetime Warranty?

Dan, Warranty Manager: "Let’s start with the Lifetime Warranty. The Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded."

Our No Matter What™ Warranty covers the product, exactly that…. no matter what! We have the right to repair or replace products at our discretion... but we're very generous. We've replaced bags marred by tigers and ran over by planes. Because our gear is built to withstand anything, we make sure it does.

Are there any other Eagle Creek Products covered under the No Matter What™ Warranty?

Dan, Warranty Manager: "All of our luggage collections are covered under the No Matter What™ Warranty policy. What’s not covered are packing organizers (Pack-It™ System), accessories, and select day bags."

These are the luggage collections that are covered:

  • Exploration Series
  • EC Lync™ System
  • Outdoor Gear Series
  • EC Adventure Collection
  • Cargo Hauler Duffels
  • Deviate Travel Packs
  • No Matter What™ Collection

"Some of our backpacks – those that are part of a luggage collection covered by the No Matter What Warranty – are also covered by this elite warranty: the No Matter What™ Classic Backpack, No Matter What™ Top Load Backpack, XTA and Afar Backpacks, and the new Mobile OfficeMission Control and Convertabrief are also covered."

How does a consumer activate the warranty when he or she purchases an Eagle Creek product?

Dan, Warranty Manager: "Consumers do not need to do anything to activate their warranty policy. Simply owning an Eagle Creek product that's covered by the No Matter What™ Warranty is all it takes. Eagle Creek takes pride in the quality of its products. That said, if your item does need repair or service, please send the product in to one of our Certified Repair Centers."

Have you ever used Eagle Creek's No Matter What Warranty? Share your experience in the comments, below.

Related Links (from the Eagle Creek blog):

How to Keep Your Luggage for a Lifetime

No Matter What™Duffel Video

Which Piece of Luggage Should I Bring on my Trip?

by Dana Freeman

Dana Freeman is an entrepreneur, freelance journalist, and the editor behind Dana Freeman Travels. She is a travel enthusiast from Vermont who is always up for an adventure in a new location. Follow her travels on Instagram, Twitter, and Facebook.

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